Refund policy

Last updated: September 2026

Overview

At Wiser Ventures, we want clients to feel confident in engaging our consulting and marketing services. This policy explains how deposits, cancellations, and refunds are handled.

This policy sits alongside your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in this policy limits those rights.

Deposits

A deposit may be required before work begins on a consulting engagement, as agreed in the individual scope of work. The amount and terms of any deposit are set out in the proposal or scope of work agreed with the client before an engagement begins.

Cancelling an Engagement

A client may cancel a proposed or scheduled engagement by providing at least 7 days' written notice by email. Where an engagement is cancelled with less notice, or after work has already commenced, a partial or full charge may apply to cover work already carried out.

Refunds

Where a deposit or fee has been paid but no consulting work has yet commenced, a refund may be requested within 14 days of payment. Once work has commenced on an engagement, fees for the work already completed are non-refundable, but any remaining unearned balance will be refunded.

Approved refunds are returned via the original payment method and can take 5 to 10 business days to appear, depending on your bank or payment provider.

Unsatisfactory Work

If you are not satisfied with a deliverable, please contact us as soon as possible so we can discuss the concern and, where appropriate, revise the work in line with the agreed scope.

Contact

To request a cancellation or refund, contact us at ceo@wiserventurespty.site.

Contact Information

If you have any questions about this policy, please contact us:

Email: ceo@wiserventurespty.site

Business hours: Monday to Friday, 9:00 am to 5:00 pm AEST. We aim to respond within 24 to 48 hours.

Address: 17 Angelo Ave, Coombabah QLD 4216, Australia